QuarkXPress 2017 Pre-order FAQ

Frequently Asked Questions

Q. How can I receive this offer?
A. If you purchased QuarkXPress 2016 through Quark’s direct sales team or the Quark eStore, you will automatically receive your additional free license of QuarkXPress 2017 (see serial number on your customer receipt) and there is no need to complete the redemption form.

If you purchased through a Quark reseller you may need to redeem your free copy by completing the redemption form. Provided that the redemption form is completed for a valid purchase of QuarkXPress 2016, you will receive an email within 3 business days with the serial number(s) for QuarkXPress 2017. Once QuarkXPress 2017 is publicly released, you will receive an email from Quark containing the software installation link you will use to download and install QuarkXPress 2017 and how to retrieve your validation code(s) to get it activated.

Q. I purchased QuarkXPress 2016 before March 1, 2017 – can I still take advantage of this offer?
A. No, the promotion is only available to QuarkXPress 2016 purchases made from March 1, 2017 to May 23, 2018 (when QuarkXPress 2017 is officially available.)

Q. What’s new in QuarkXPress 2017?
A. QuarkXPress 2017 is the next major version of Quark’s award-winning design and layout tool for print and digital publishing. QuarkXPress 2017 is built with a focus on performance with a 64-bit architecture, efficient print and digital production, and many of the most user-requested features. The new 2017 version of QuarkXPress is sold as a perpetual license.

Q. What is in QuarkXPress 2016?
A. You can find all details here: www.quark.com/2016

Q. I’m using version 3/4/5/6/7/8/9/10/2015 can I pre-order an upgrade to QuarkXPress 2017?
A. The pre-order upgrade offer is only available to current users of QuarkXPress 2016. We therefore recommend that you take advantage of the Buy 2016, Get 2017 offer which means you buy QuarkXPress 2016 now and receive QuarkXPress 2017 at no additional cost when it arrives on May 24, 2017.

Q. Can I really upgrade from QuarkXPress 3 or 4?
A. Yes!

Q. I have a QuarkXPress 2016 site license. Does this offer also apply to me?
A. Yes, this offer does apply to you. Please call Quark Telesales for more details.

Q. I have a QuarkXPress 2016 non-profit license. Does this offer also apply to me?
A. The Buy QuarkXPress 2016, Get QuarkXPress 2017 Free offer applies to you. However, the QuarkXPress 2017 pre-order promotion for existing QuarkXPress 2016 users is not valid for non-profit licenses, as non-profit licenses cannot be upgraded. So please wait until QuarkXPress 2017 has been released.

Q. I have a QuarkXPress 2016 education license. Does this offer also apply to me?
A. No, this offer is not valid for education licenses. Once QuarkXPress 2017 becomes available on May 24, you can purchase a new education license at that time, which is significantly discounted when compared to the commercial software prices.

Q. I would like to buy a new license – can I pre-order QuarkXPress 2017?
A. No, we would recommend that you take advantage of the Buy 2016, Get 2017 offer, which is also valid for new licenses.  

Q. Is this offer only available from Quark or can I pre-order through resellers?
A. Yes, you can purchase the QuarkXPress 2017 pre-order upgrade and the Buy 2016, Get 2017 Free offer through a Quark Authorized Reseller.

Q. I have pre-ordered QuarkXPress 2017. When will I be able to install QuarkXPress 2017?
A. Once QuarkXPress 2017 is publicly released on May 24, 2017 you will receive your upgrade details such as the download link and installation instructions via email.

Q. After purchase I have not received any information about my QuarkXPress 2017 upgrade.
A. You should have automatically received a new serial number and/or validation code for your QuarkXPress 2017 upgrade after you upgraded or purchased QuarkXPress 2016 or pre-ordered the QuarkXPress 2017 upgrade. In case you have not received the information you can either manually redeem your software here or contact our Quark customer service here.

Q. What operating systems will QuarkXPress 2017 be compatible with when it ships?
A. MacOS: Sierra, (macOS 10.12), El Capitan (OS X 10.11) and Yosemite (OS X 10.10).
Windows: Windows 10 (64-bit), Windows 8.1 (64-bit) and Windows 7 (64-bit).

Q. I am running a 32-Bit version of Windows, what does that mean for me?
A. Please upgrade to a 64-Bit version of Windows, which will give you greater security and improved performance. If that is not an option, you need to stay with QuarkXPress 10, the last 32-bit version of QuarkXPress for Windows.

Q. How can I receive this offer?
A. Buy or upgrade QuarkXPress 2016 or pre-order a QuarkXPress 2017 upgrade. Register your license on https://accounts.quark.com. You will automatically receive all serial numbers and validation codes that you need to either install or activate QuarkXPress 2016 or QuarkXPress 2017 once it is available. Once QuarkXPress 2017 is publicly released, you will receive an email from Quark containing the software installation link that you will use to download and install QuarkXPress 2017. Note: In case you haven’t automatically received your QuarkXPress 2017 upgrade information shortly after purchase please complete the redemption form on http://www.content.quark.com/redeem2017-us.html until Aug 31, 2017, or contact the customer service to manually request and receive your license information of QuarkXPress 2017.

Q. By when do I need to redeem the offer?
A. In case you didn’t receive your serial number and validation code automatically you have until August 31, 2017 to redeem the free QuarkXPress 2017 and pre-ordered QuarkXPress 2017 upgrade.

Q. Where can I purchase QuarkXPress to take advantage of this offer?
A. You can purchase your copy of QuarkXPress from the Quark Store http://shop.quark.com, from any of our authorized resellers, or from our telesales team:
For US: +1.800.676.4575 - option 3
For UK: +44 207 632 5612
For FR: +33 1 56 43 44 92  
For DACH: +49 40 8533 2854
Any other click here

Q. Will I receive QuarkXPress 2016 and QuarkXPress 2017 as boxed product?
A. No. You will receive an electronic download license.

Q. I can’t locate my serial number. Can I still buy an upgrade?
A. No. You need a valid, registered, activated serial number for a valid QuarkXPress 2016 product to upgrade to version 2016 and a valid serial number of version 2016 to be able to pre-order a QuarkXPress 2017 upgrade. You can locate your serial number either on your QuarkXPress product box or within the software itself in the environment window.
Alternatively, call our customer service or visit our Website first to register your old license and from here you can upgrade to QuarkXPress 2016.

Q. How do I access my environment window to view my serial number?
A. On MacOS: within the application: choose QuarkXPress > Option(alt)+About QuarkXPress. An environment window with the serial number will display.

On Windows: within the application: choose Help > Ctrl+About QuarkXPress. An environment window with the serial number will display.

Q: My license is not registered. Can I still upgrade from my old license?
A. We maintain a database of serial numbers that may still include your previous details. Please contact our customer service and provide them with the information under which your old license was registered. We recommend that you always register your new license, which you can do here: accounts.quark.com.

Q. Can I have my upgrade license be for a different platform?
A. Since version 7 QuarkXPress licenses are platform independent. That means we don’t mind which platform you install it on, Mac or Windows. However please note that you are only allowed to use your current/previous QuarkXPress if it is installed on the same computer as your QuarkXPress upgrade. This upgrade does not entitle you to install and use your license on different computers than your current license.

Q. Will my current installed version of QuarkXPress deactivate when I install QuarkXPress 2016 or 2017?
A. No, QuarkXPress 2016 or 2017 will be new installations you can still work with your previous versions of QuarkXPress.

Q. On how many computers can I install QuarkXPress?
A. A single license allows the installation and activation on two different computers (regardless of platform) with non-concurrent usage.

Q. Is this offer only available from Quark or can I also purchase through resellers?
A. You can purchase through resellers or direct from Quark. If purchasing from a reseller, we always recommend you purchase from Quark Authorized Resellers to ensure you get the best service possible and are purchasing a legal license. Non-authorized resellers or online stores with exceptionally low prices may be selling illegal or non-valid licenses of QuarkXPress 2017 or may not be providing you with the bundle components in this special offer.

Q. I have documents from versions 3-6. When I upgrade to QuarkXPress 2016 and 2017, can I still open these documents?
A. Though QuarkXPress 2016/2017 cannot directly open documents last saved with QuarkXPress 6 (or before), Quark offers a free converter software that opens legacy files from version 3-6 and saves them in a more modern format compatible with QuarkXPress 2016 and 2017. You can download the free QuarkXPress Document Converter here (Select your OS and then ‘Installers’).

Q. What are the QuarkXPress 2016/2017 System Requirements?
A. For a full list of System Requirements for QuarkXPress 2016 and 2017.

ENDS MAY 23, 2017